CSM Form | Municipality of Daraga - SQD Tracker Integrated

👤 CLIENT PROFILE

Client Type

Date of Transaction

Sex

Male Female Other

Age

Region of Residence

Service Availed

📜 CITIZEN'S CHARTER (CC) ASSESSMENT

CC1. Which of the following best describes your awareness of a Citizen’sCharter (CC)?

1. I know what a CC is and I saw this office's CC. 2. I know what a CC is but I did NOT see it. 3. I learned of the CC only when I saw it. 4. I do not know what a CC is and did NOT see one.

CC2. If aware of the CC (answered 1- 3 in CC1) , would you say that the CC of this office was...?

CC3. If aware of the CC (answered codes 1 - 3 in CC1), how much did the CC help you in the transaction?

Helped very much Somewhat helped Did not help N/A

⭐ SERVICE QUALITY (SQD 0 – SQD 8)

📊 SERVICE QUALITY TRACKER (SQD 0 – SQD 8)

Live summary of all submitted ratings: Strongly Disagree · Disagree · Neither · Agree · Strongly Agree · N/A — updates each submission

📈 Response distribution

Strongly Disagree 0
Disagree 0
Neither 0
Agree 0
Strongly Agree 0
N/A 0

📋 Total ratings: 0

*Aggregates SQD0–SQD8 (9 ratings per client)

Statement	Select your rating
SQD 0. I am satisfied with the service that I availed.
SQD 1. I spent a reasonable amount of time for my transaction.
SQD 2. The office followed the transaction's requirements and steps based on the information provided.
SQD 3. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD 4. I easily found information about my transaction from the office or its website.
SQD 5. I paid a reasonable amount of fees for my transaction.
SQD 6. I feel the office was fair to everyone, or "walang palakasan", during my transaction.
SQD 7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD 8. I got what I needed from the government office, or (if denied), denial of request was sufficiently explained to me.

※ Choose one option per statement. Your feedback helps improve public service.

💡 SUGGESTIONS ON HOW WE CAN FURTHER IMPROVE OUR SERVICES

CLIENT SATISFACTION MEASUREMENT

📊 SERVICE QUALITY TRACKER (SQD 0 – SQD 8)

📈 Response distribution