Control No. DARAGA-2026-

CLIENT SATISFACTION MEASUREMENT

Republic of the Philippines MUNICIPALITY OF DARAGA
Province of Albay - Region V
Help us serve you better β€” your feedback on your recent transaction
This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service.
πŸ‘€ CLIENT PROFILE
πŸ“œ CITIZEN'S CHARTER (CC) ASSESSMENT
CC1. Which of the following best describes your awareness of a Citizen’sCharter (CC)?
CC2. If aware of the CC (answered 1- 3 in CC1) , would you say that the CC of this office was...?
CC3. If aware of the CC (answered codes 1 - 3 in CC1), how much did the CC help you in the transaction?
⭐ SERVICE QUALITY (SQD 0 – SQD 8)

πŸ“Š SERVICE QUALITY TRACKER (SQD 0 – SQD 8)

Live summary of all submitted ratings: Strongly Disagree Β· Disagree Β· Neither Β· Agree Β· Strongly Agree Β· N/A β€” updates each submission

πŸ“ˆ Response distribution

  • Strongly Disagree 0
  • Disagree 0
  • Neither 0
  • Agree 0
  • Strongly Agree 0
  • N/A 0
πŸ“‹ Total ratings: 0

*Aggregates SQD0–SQD8 (9 ratings per client)

βœ“ Select rating for each statement: Strongly Disagree | Disagree | Neither | Agree | Strongly Agree | N/A
StatementSelect your rating
SQD 0. I am satisfied with the service that I availed.
SQD 1. I spent a reasonable amount of time for my transaction.
SQD 2. The office followed the transaction's requirements and steps based on the information provided.
SQD 3. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD 4. I easily found information about my transaction from the office or its website.
SQD 5. I paid a reasonable amount of fees for my transaction.
SQD 6. I feel the office was fair to everyone, or "walang palakasan", during my transaction.
SQD 7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD 8. I got what I needed from the government office, or (if denied), denial of request was sufficiently explained to me.

β€» Choose one option per statement. Your feedback helps improve public service.

πŸ’‘ SUGGESTIONS ON HOW WE CAN FURTHER IMPROVE OUR SERVICES